Patient FAQs
At The Free Clinic, we’re here to answer your questions openly and help make your experience as comfortable and straightforward as possible. Below we’ve expanded our FAQs with additional common concerns that people often have when seeking care — especially at a free or community clinic, when uninsured, or facing barriers to traditional health care. These cover everything from practical details to worries about confidentiality, wait times, follow-up, and more.
If your question isn’t listed, feel free to call (216) 766-0492 or email [email protected] — we’re happy to help!
Who can receive services at The Free Clinic?
We serve individuals and families throughout Cleveland who face challenges accessing traditional health care. This includes uninsured or underinsured people, low-income residents, those experiencing homelessness, immigrants/refugees, and anyone managing chronic conditions, mental health, or substance use issues. No proof of income, insurance, citizenship, residency, or documentation is required for basic services.
Are all services really free? Will I ever have to pay anything?
Yes — all services are 100% free to patients. There are no charges, co-pays, bills, or hidden fees. We operate through community donations, grants, and partnerships so you can focus on your health without financial stress.
What services do you offer?
Comprehensive care including:
- Primary medical care, preventive screenings, and chronic disease management
- HIV services (testing, treatment, ongoing care)
- Mental health counseling and crisis support
- Substance abuse treatment (SAT) and recovery services
- Dental care (preventive, restorative, education)
- Case management (help with housing, food, employment, transportation)
- Community education and advocacy
We provide referrals to specialists as needed and assist with public program applications.
How do I become a patient? Is the process complicated?
It’s quick and welcoming:
- Call (216) 766-0492 or walk in during open hours.
- Complete our simple Patient Registration Form (online, printed, or in-person).
- Bring ID if you have it (not required), medications in original bottles, and any health notes (optional but helpful).
- Attend a short intake visit (20–40 minutes).
- Get registered and schedule care right away.
No extensive paperwork or proof required — we keep barriers minimal.
Do I need an appointment, or can I just walk in?
Appointments are recommended to reduce wait times, but walk-ins are welcome when space allows. Call ahead for faster service. For non-emergency urgent needs, contact us during hours.
How long will I have to wait for an appointment or during my visit?
Wait times vary based on demand and day — Tuesdays have extended hours, which can help. Calling ahead lets us plan better. Intake visits are usually 20–40 minutes; follow-up appointments aim to be efficient. We prioritize urgent needs.
What if I miss an appointment or need to cancel/reschedule?
We understand life happens (transportation, work, etc.). Call us as soon as possible to reschedule — it helps us serve others. We don’t penalize for missed visits, but consistent care improves health outcomes.
Do you see children, families, or pregnant people?
Yes — we welcome children, families, and prenatal needs. Parents/guardians attend registration for minors. Ohio law allows minors independent consent for certain services (e.g., substance use at 12+, limited mental health at 14+), with strong confidentiality protections.
How is my privacy and confidentiality protected — especially for sensitive issues like HIV, mental health, or substance use?
Your information is strictly protected under HIPAA and 42 CFR Part 2 (extra rules for substance use records). We share only what’s necessary for your care, with your consent for most other uses. See our Privacy Policy for full details. You can restrict sharing (e.g., not telling family) — ask us how.
Email isn’t secure for health details — use phone or in-person.
Will my information be reported to the government or affect my immigration status?
We follow required public health reporting (e.g., certain diseases), but routine care isn’t reported in ways that impact immigration, employment, or benefits. No proof of status is needed, and we prioritize confidentiality.
Can I get prescriptions or help with medications?
Yes — we provide free or low-cost medications through partnerships and assistance programs. Bring current meds to appointments. Our team helps apply for patient assistance if needed.
What happens after my visit? Do you offer follow-up care or test results?
We emphasize ongoing care. You’ll get follow-up instructions, and we schedule return visits as needed. Test results are reviewed with you promptly (in-person, phone, or secure methods). Case managers help coordinate referrals or resources.
Do you help with transportation, food, housing, or other non-medical needs?
Yes — our case managers connect you to community resources for transportation, food pantries, housing support, employment help, and more. Mention needs during registration or any visit.
What if I need specialty care (e.g., cardiology, surgery) or hospital services?
We provide referrals to trusted partners and help navigate access. For emergencies, call 911. We assist uninsured patients in understanding options for follow-up care.
Can I bring a family member, friend, or interpreter to my appointment?
Absolutely — bring support people if it helps you feel comfortable. We provide free interpretation in many languages — tell us your preferred language ahead of time.
What should I do if I feel embarrassed or nervous about discussing my health issues?
We are a judgment-free, trauma-informed space. Our team is trained in cultural humility and empathy. You control what you share — start with basics, and we’ll guide gently. No topic is off-limits or “too small.”
How can I prepare for my visit to get the most out of it?
Jot down symptoms, questions, medications, allergies, and concerns. Bring meds and notes. Arrive 15 minutes early. Ask anything — we’re here to explain clearly.
What if I’m worried about costs elsewhere (e.g., labs, referrals)?
We coordinate affordable or free options whenever possible and help explore programs like Medicaid if you qualify.
Your health and comfort are our top priorities. We’re grateful you’re considering The Free Clinic — welcome, and we look forward to supporting you!